Refund Policy

Thank you for shopping with Libaas.be. We value your satisfaction and aim to provide high-quality products. If for any reason you are not completely satisfied with your purchase, we’re here to help.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

  • Proof of purchase or receipt is required.

Please do not send your purchase back to the manufacturer.

Non-returnable items:

  • Gift cards

  • Items marked as Final Sale

  • Products that have been worn, washed, or altered

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company—it may take some time before your refund is officially posted.

  3. Next, contact your bank. Processing time may vary.

If you’ve done all of this and you still have not received your refund, please contact us at libaas.be@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at libaas.be@gmail.com with details and send your item to:

Libaas.be
Rue de l'Ange, 5000 Namur, Belgium

Shipping

To return your product, you should mail it to:
Libaas.be, Rue de l'Ange, 5000 Namur, Belgium

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.